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505.500.9711Last updated on August 2, 2026.
Hi there, we’re NextGen Cleaning Services, and welcome to our Terms & Conditions.
These terms govern your use of our website and outline the agreement between you (the Client) and NextGen Cleaning Services (the Company) when booking and receiving our services.
By accessing our website or booking a cleaning appointment, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
We understand that schedules can change. However, our teams rely on consistent scheduling. We require a minimum of 48 hours' notice for any cancellations or rescheduling requests.
Appointments canceled or rescheduled with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. If our team arrives at your property and cannot access the home (lockout), a 100% lockout fee will apply.
All pricing provided through our online booking system is based on the information you provide regarding the size and condition of your home. If upon arrival we determine that the home requires significantly more time or a different tier of service (e.g., booking a Standard Clean when a Deep Clean is required), we will contact you immediately to discuss price adjustments before proceeding.
Payment is due on the day of service. A temporary hold may be placed on your provided credit card 24 hours prior to your cleaning to ensure funds are available. Your card is only officially charged after the service is completed.
Clients may provide access via a hidden key, lockbox, smart lock code, or by being present at the time of service. If you choose to leave a door unlocked or provide a key, NextGen Cleaning Services is not liable for any damages or theft that occur before or after our team arrives and departs. If you have an alarm system, please ensure it is turned off or provide us with the disarm code.
We love pets! However, for the safety of our staff and your furry friends, we kindly request that aggressive or highly anxious pets be secured in a separate room or crate during the cleaning process. We do not clean up animal waste (feces, urine, vomit) due to health and safety regulations.
We stand behind our work. While we do not offer cash refunds, we offer a strict 100% Satisfaction Guarantee. If you are unhappy with any area of your home that was included in your service package, you must notify us within 24 hours of the cleaning. We will send a team back to re-clean the specific area at no additional charge.
Our staff treats your home with the utmost respect and care. In the rare event that an item is broken or damaged during a cleaning, we will make every effort to repair or replace it. All damage claims must be reported to our office within 48 hours of the service. We are fully insured and bonded.
Please note: We are not liable for pre-existing damage, heavily worn items, or improperly installed fixtures (e.g., heavy pictures hung with thumb tacks, loose shelving).
NextGen Cleaning Services LLC sends text message updates and responses to consumer customers about pricing and products offered at booknextgen.com.
When you opt-in to the service, we may send you a message to confirm your signup. Message and data rates may apply. Message frequency varies. Text "HELP" for help. Text "STOP" to cancel.
You can cancel this service at any time. Just text "STOP" to this number. After you send the message "STOP" to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.
If at any time you forget what keywords are supported, just text "HELP" to this number. After you send the message "HELP" to us, we will respond with instructions on how to use our service and how to unsubscribe.
Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Carriers are not liable for delayed or undelivered messages.
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: info@booknextgen.com
Phone: (505) 500-9711