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505.500.9711Last updated on August 20, 2026.
Hi there, we’re NextGen Cleaning Services, and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a NextGen client or a visitor to our site.
When we say ‘we’, ‘us’, or ‘NextGen’, it’s because that’s who we are and we own and run the site. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the site and booking our services.
We collect certain personal information about visitors and clients of our site to provide the best possible service.
The most common types of information we collect include things like: names, service addresses, email addresses, phone numbers, payment details (securely processed via our payment partners), support queries, and home access instructions.
We collect personal information directly when you provide it to us, and automatically as you navigate through the site.
We collect your personal information when you provide it to us when you request a quote, book a cleaning service on our site, subscribe to a newsletter, submit feedback, or send us a communication.
This data is intended to identify you as our client, accurately dispatch our cleaning teams to your location, process your payments, and deliver important updates regarding your service. We also use this information to send targeted marketing elements (if you have opted in). Because our services are delivered in-person at your property, this information is the only means we can identify you and fulfill your booking.
We won’t disclose your data to third parties in a way as to reveal any of your personal information like email, name, or address (subject to laws and regulations). Only our authorized staff and vetted cleaning professionals have access to the data required to complete your service. We do not sell your data to outside marketing agencies.
We store personal information on secure servers managed by us and our trusted service providers. Personal information that we store is protected by security and access controls, including username and password authentication, two-factor authentication, and SSL data encryption where appropriate.
You can access some of the personal information we collect by logging in to your client account (if applicable). You also have the right to request access to other personal information we hold about you and to request corrections of any errors in that data. Contact our support team using the contact details below to make an access or correction request.
Where we have your consent to do so (e.g., if you have subscribed to our email list or requested a quote), we may send you marketing communications by email or SMS about promotions or services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication, or by replying STOP to SMS messages.
You also have choices about cookies, as described below. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set, or reject all cookies. If you reject cookies, some parts of our booking system may not work properly.
NextGen Cleaning Services LLC sends text message updates and responses to consumer customers about pricing and products offered at booknextgen.com. We respect your privacy and use the information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.
We use cookies to identify and track visitors, their actions on the site, and their website access preferences. These cookies contain visitors’ IP addresses and time of visits. NextGen visitors who do not wish to have cookies placed on their browsers should set their browsers to refuse cookies before using the site.
We retain your personal information for as long as is necessary to provide our cleaning services to you and to comply with our legal and tax obligations. If you no longer want us to use your personal information, you can request that we erase your personal information and close your client profile.
We will need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When changing the policy, a copy of the latest version will always be available on this page.
If you have any questions about our privacy practices or how we have been managing your personal information, please get in touch with our support team at info@booknextgen.com.